One of the main snags that can stall or even terminate a retail project is cooperation between departments. In this interview, Tim Johnson reveals the saga of the “IT Innovation Architect”. Tim carefully mediated and translated between IT and the many other departments involved in the success of a retail project. Ultimately, his work led to better trust and communication across the organization, which in turn led to more successful products. Watch the video for a glimpse into Tim’s challenging life as an inner-organizational liaison, and head over to our Hero page to learn more about the tools that can skyrocket your next project, and your career.